- OPTION 11C-
Cost-effective solutions
for your smaller branch locations...
Meridian 1 Option 11C is designed to extend
value and performance to branch locations. It packs the power and
versatility of the largest Meridian 1 Communications System into an
affordable module that can be installed almost anywhere.
Option 11C supports voice messaging, call
center technology, computer integration, fax technology, in-building
wireless, plus services like Integrated Services Digital Network (ISDN)
networking and multimedia services - including desktop video. You choose
the options the best meet your business needs...
 |
Customer Voice
Menus
Nortel's Meridian Mail
provides voice mail messaging and a wide variety of other features
for efficient message management. Voice menus manage the calls
coming into your office, directing callers to the appropriate person
or department. The menu can be simple- such as a prompt for an
extension number, or more sophisticated, allowing callers to check
account balances, place orders, or obtain your company address and
hours. Voice Menus give you the power to customize messages to
provide the highest level of customer service.
|
Message Management
Symposium Messenger provides highly sophisticated message
management, allowing you to manage your voice, fax, E-mail messages
directly from your computer. Microsoft Windows compatible, it allows
you to view a list of your voice, fax, and E-mail messages. You can
see who a message is from, what type of message it is, its length, and the
time it was received. With point-and-click simplicity, you can
listen to, compose, send, or forward voice messages, and view, compose,
print, and send fax and E-mal messages to individuals or to a distribution
list. With Symposium Messenger, your PC receives your faxes
directly, so there is no delay between the time a fax is sent and when you
receive it.
Personalized Call Routing
Have you ever missed an important call because you were away from
your office? Have you been tied to your desk waiting for an important call
when you should be somewhere else? Symposium Assistant solves these
problems. This versatile call-routing management tool lets you create
personalized call-routing templates with a few point-and-click commands on
your computer. You can prioritize incoming calls, pre-set where you want
your calls routed, and define multiple destinations during the
day.
Call
Center
In order to increase
productivity and revenues, lower costs, and customer service that will
differentiate you from your competition, Symposium and Meridian Call
Centers provide:
-
Efficient distribution of incoming calls with Symposium Call Center
Server and Meridian Automatic Call Distribution.
-
More effective management with a comprehensive set of tools which
help you take an in-depth look at your call center, including skills,
applications, agent performance, and more.
-
True Skills Based Routing enables callers to be routed to the most
appropriate agent in the shortest time, maximizing caller satisfaction.
Specialized call routing enables definition of incoming call routing,
prioritization, and treatment for the most personalized customer service
available.
-
Automation of routine requests, such as account balances, repair
requests, or order status.
-
Cost-effective, 24-hour customer services with no additional
staffing costs with interactive voice response.
-
Fax-on-demand enables callers to request by fax automatically,
including brochures and order confirmations.
-
Easy integration of third party products and applications.
-
Centralized management of multiple call centers with Network
Automatic Call Distribution (NACD), and Network Administration Center
(NAC), yielding dramatic cost reductions.
-
Customers access your business in whatever manner they choose:
telephone, messaging, or via the Internet.
Nortel Networks introduces Meridian Integrated IP Telephony Gateway
(ITG), an Intelligent Peripheral Equipment (IPE) card that acts as a
gateway to convert real-time voice and fax information into IP packets for
transmission over an IP data network. The ITG emulates an 8-port
analog trunk card, and occupies 2 IPE slots in the Meridian 1 IPE
module. It is compatible with Meridian 1 Options 11C-81C. ITG
is supported on X11 Release 21 or later software and requires Meridian
Administration Tools (MAT) 6.1 or later to perform operation,
administration, and maintenance (OA&M) functions.
|
